Limited 12-Month Warranty
LIMITED WARRANTY
The complete Limited 12-Month Warranty is below. It is part of these Terms and is also posted on the Warranty page of our Site. You may ask for a free copy before you buy by calling (817) 508-8710 or emailing sales@txdrivetrain.com.
Limited 12-Month Warranty
- Definitions
“TDP” means TDP Industries, LLC, dba Texas Drivetrain Performance, a Texas limited liability company. “Customer” means the original individual or company that purchased the product or service directly from TDP. “Unit” means a transmission, axle, or other rebuildable assembly. “Parts” means individual components sold by TDP. “TDP Labor” means installation or repair labor performed by TDP employees at TDP’s own facility.
- What is covered
For one year from the original invoice date, TDP warrants to the Customer that Units and Parts will be free from defects in workmanship and materials, and that TDP Labor will be free from defects in workmanship.
- Labor performed by others is not covered
This warranty covers TDP Labor only. TDP does not pay or reimburse for labor, diagnostic fees, or other charges from any other shop, dealer, mechanic, or installer, including labor to remove, install, or replace a Part or Unit later found to be defective. This applies whether or not TDP approved or was told of the work in advance.
- What is not covered
This warranty does not apply to:
- Consumable or wear items (including clutch friction discs, fluids, seals, and gaskets)
- Normal wear and tear
- Defects caused directly or indirectly by misuse, abuse, negligence, accidents, modification, lack of maintenance, racing or competition use, or exceeding the rated capacity of the product
- Improper installation, fitment, adjustment, or setup by anyone other than TDP, including failure to replace or properly service related components (such as hydraulic parts, bearings, flywheels, and mounts) or use of incorrect or contaminated fluid
- Lack of lubrication. Carryout and shipped-in Units are not pre-filled with fluid, and the Customer is responsible for filling them with the correct fluid before use.
- Gear noise of any kind, including axle gear whine and transmission gear rollover. Some noise is inherent to these components, and aftermarket gears may whine or hum at certain speeds.
- Damage in shipping (report this to the carrier)
- Products not purchased from TDP, or Parts used with components not supplied or approved by TDP
- Used, surplus, clearance, or “random” items. These are SOLD AS IS, WITH ALL FAULTS, AND WITH NO WARRANTY.
- Remedy
At its option and expense, TDP will repair or replace the defective Unit or Part, or correct defective TDP Labor. Repaired or replacement items are covered for the remainder of the original warranty period. This is the Customer’s sole and exclusive remedy.
- How to make a claim
Before the warranty period ends, the Customer must contact TDP, provide proof of purchase, and obtain authorization before returning any item. The Customer must keep all removed parts, must not discard or alter them, and must give TDP a reasonable opportunity to inspect them and the vehicle if requested. This includes providing photos, video, and repair records on request. For authorized warranty returns on orders shipped within the United States, TDP will pay reasonable ground shipping to TDP using the carrier and method TDP specifies, and will pay shipping to return any repaired or replacement item to the Customer. For orders shipped outside the United States, the Customer pays all shipping, export and import duties, taxes, and brokerage, in both directions. TDP will not reimburse shipping that was not authorized in advance or that uses a more expensive method than TDP specified. If TDP finds no defect, or finds the problem is outside the scope of this warranty, the Customer must pay all inspection and testing costs and the shipping costs in both directions.
- Limitations
This is TDP’s only written warranty. ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY. TDP is not liable for incidental or consequential damages, including towing, rental vehicles, lost use, storage, travel, or third-party repairs and expenses. TDP’s total liability will not exceed the purchase price paid for the product. Some states do not allow certain limitations, so some of these may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state.
- General
This warranty is not transferable. It is governed by the laws of the State of Texas.
